Grape Growing and Winemaking Policy
Although Cassegrain Wines is located in Port Macquarie, only a small proportion of the grapes we source come from our local region. The majority of our grapes are sourced from the best regions in NSW. We have always recognised the importance that terroir plays in determining grape characteristics and we source grapes from many different regions of New South Wales ranging from cool to warm climates, as well as low and high altitudes, which allow us to produce wines in a range of varieties and styles.
We work closely with all of our grape growers to produce fruit of the style and character we are seeking for the given variety and wine style. Chief Winemaker Alex Cassegrain regularly drives thousands of kilometres to visit each of our growers in the various regions to discuss and agree on vineyard management, pruning, cropping, and timing for harvest.
Our winemaking team also creates wines blended from grapes of different regions, which permits the building of layers of flavour and complexity. Being multi-regional has the added advantage that we are not dependent on one climate, which helps our production to be more consistent.
Environmental Policy
At the Cassegrain Wines, recycling programs are in place for all paper, cardboard, metal and plastics. All undamaged cartons and dividers used in our Cellar Door, Restaurant and events are recovered and reused.
Our site runs independently from the town water. All water used by Cassegrain Wines is rainwater collected from the roof of our own winery, warehouse, and restaurant, and stored in massive tanks. Water for irrigation of trees and gardens onsite comes either from recycled water from the winery, or from our own dams.
All winery residues and solid waste (marc & sludge) generated is composted on the marc pad, and then applied to the gardens to increase organic matter and aid retention of moisture and nutrients in the soil.
Pet Policy
Well behaved pets are welcome in most areas, however it is the responsibility of owners to ensure the safety of their pets, and to clean up after them, for the comfort and safety of staff and other guests.
Pets must be securely leashed and properly supervised at all times.
Pets are not permitted within our enclosed food and wine preparation and service areas, however there are several “pet waiting areas” where pets can be safely leashed where they will be safe, dry and comfortable while waiting.
Special arrangements will be made for guide dogs or companion dogs, and if you have any special requests or requirements relating to your pet(s), please contact us and we will do our best!
Returns and Refunds Policy
We stand behind the quality of every bottle of wine we make and sell. If you are dissatisfied with the quality of our product for any reason, you can choose to exchange your products for replacements of equivalent value, or return unused products for a full refund.
Returns can be made up to 4 weeks from date of delivery. Products being collected/returned must be in the original box and/or packaging.
Complaints about the quality of a single bottle or bottles within your order are accepted up to 12 months after despatch, and subject to you advising us of the problem/fault, the value of the faulty wine will be refunded to your card/account. Return of the unused wine is not required.
This replace or refund policy is offered in good faith, to be used in genuine cases where you have been unsatisfied with your purchase. We however reserve the right to refuse if there is evidence that this policy is being misused or abused.
Please contact our team as soon as possible to advise us of any concerns over the quality of the products received.
Once your return is received by our team, your refund or exchange will be processed. Please note that depending on your credit card company and bank, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Delivery Policy
Domestic deliveries are made by either Australia Post or Aramex.
All inventory is held at Cassegrain Wines in Port Macquarie. Orders are packed and collected by Australia Post and Aramex a minimum of two times a week between Monday to Thursday.
Delivery lead times vary from between 2~14 working days depending on your distance from Port Macquarie. Orders can be tracked via the Australia Post or Aramex websites with your tracking ID, which is available once the order has been dispatched.
If you are not in attendance when delivery is made, the courier will follow any instructions about where to leave the parcel, or where there are none, a note will be left for you to pick up your package from your local post office or local Aramex depot.
Security and Privacy Policy
Your privacy, and the security of your personal information is of the utmost importance to us.
Retail orders processed by Cassegrain Wines use WithWine. Your credit card information is encrypted. All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
When you visit our website, Google Analytics collects some basic information about your browser such as how long you were on our site and which pages you looked at. This helps us understand how visitors browse our site, so that we can continue to improve the shopping experience.
We also collect personal information about you when you make a purchase. The minimum requirements are your email, name, address, postal code, and phone number. This information is required to send you a copy of your receipt, and required by Australia Post and Aramex to be able to deliver to you.
You can unsubscribe from our mailing list at any time, either by contacting us, or unsubscribing from within your emails.
If you have any questions about your privacy, or want to make changes to your profile, or unsubscribe from our marketing list, please reach out to our team.