Returns and Refunds Policy
Cassegrain Wines stands behind the quality of every bottle of wine we make and sell. If you are dissatisfied with the quality of our product for any reason, you can choose to exchange your products for replacements of equivalent value, or return unused products for a full refund.
Returns of your (entire) purchase can be made up to 4 weeks from date of delivery. Products being collected/returned must be in the original box and/or packaging.
Complaints about the quality of a single bottle or bottles within your order are accepted up to 12 months after despatch, and subject to you advising us of the problem/fault, the value of the faulty wine will be refunded to your card/account. Return of the unused wine is of course not required.
This replace or refund policy is offered in good faith, to be used in genuine cases where you have been unsatisfied with your purchase. We however reserve the right to refuse refund/return if there is evidence that this policy is being misused or abused.
Please contact our Sales Department (details in Contact Us) as soon as possible to advise us of any concerns over the quality of the products received.
Once your return is received by our team, your refund or exchange will be processed. Please note that depending on your credit card company and bank, it may take an additional 2-10 business days after your credit is applied for it to post to your account.